Privacy Policy

1. Who we are

This site is operated by Chosen Vintage Limited (Company No. 17319088), registered at 66 Paul Street, London, EC2A 4NA, United Kingdom. In this policy, "we", "us" and "our" refer to Chosen Vintage Limited. We are the data controller responsible for your personal information.

For any privacy question you can reach us at support@chosen-vintage.store.

2. What we collect

• Contact and order details — name, email address, phone number, billing and shipping address you provide at checkout or in a contact form.
• Payment information — processed by our payment providers. We never see or store your full card number.
• Order history — the items you buy, returns, refunds and correspondence with our customer support.
• Website data — device, browser, IP address, pages viewed and referring page, collected via cookies and similar technologies.
• Marketing preferences — if you sign up to our newsletter, the email address you provided.

3. Why we use it

• To take, process and deliver your order.
• To handle returns, refunds and customer support requests.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing emails, only if you opted in — you can unsubscribe at any time.
• To operate, secure and improve our website.
• To meet legal, accounting and tax obligations.

4. Legal basis (UK & EU customers)

We process your personal information on the following bases: to perform our contract with you (order fulfilment), to comply with a legal obligation (tax and accounting), with your consent (marketing emails, non-essential cookies), and for our legitimate interests (fraud prevention, service improvement).

5. Who we share it with

We share personal information only with trusted service providers who help us run the shop:

• Payment processors, to take payment securely.
• Shipping carriers, to deliver your order.
• Email and hosting providers, to run this website and send order emails.
• Analytics providers, to understand how the site is used.
• Government bodies or law enforcement where required by law.

We never sell your personal information.

6. International transfers

Some providers process data outside the UK/EEA. When they do, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

7. How long we keep it

We keep order and accounting records for at least 6 years to meet UK tax law. Marketing data is kept until you unsubscribe. Website analytics data is kept in aggregated form.

8. Your rights

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete it.
• Object to or restrict certain processing.
• Request a copy in a portable format.
• Withdraw consent for marketing at any time.
• Complain to the UK Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, email support@chosen-vintage.store.

9. Security

We use TLS encryption on all pages, restrict access to your data, and work only with reputable processors. No online service is 100% secure — please use a strong, unique password for your account.

10. Changes to this policy

We may update this policy from time to time. The date at the top will reflect the latest version. Material changes will be communicated where required by law.